Frequently Asked Questions

ZIDO is a Danish brand that exclusively offers children's shoes. We focus on delivering products with Danish design and high quality to open the way for experiences for children all over Denmark.

We offer many different types of children's shoes, but specific models can always be seen on our webshop. For example, we have (1) light-up shoes, (2) fur-lined boots, and (3) running shoes. We are continuously working to increase the functionality and breadth of our assortment to ensure that your child has the pair of shoes that meets their needs.

ZIDO shoes are designed specifically for children, because their feet require special attention and support. The rapid growth up to school age (6-7 years) means that footwear often needs to be replaced, which can be a significant expense for parents. Many Danish parents therefore face the choice between quality and affordability. At ZIDO, we are committed to making this choice easier by offering children's shoes that combine both.

At ZIDO, we work with a wide range of materials that vary from model to model and from collection to collection. All materials we use are carefully selected with a focus on functionality, value for money, and sustainability.

To give a concrete example, it wouldn't make sense to make running shoes out of 100% leather, as leather quickly shows signs of wear – especially during activities like football. When choosing materials for a specific model, the shoe's actual purpose is always taken into consideration, which ensures longer durability and a more comfortable pair of shoes for your child.

ZIDO stands out by combining quality, Danish design, and a playful element in our children's shoes. We not only focus on quality but also on making the shoe experience more fun for children with our unique initiatives, such as the treasure map concept, which provides access to exciting competitions. In addition, we often include a small gift in each box to create extra joy for the child when they receive a pair of ZIDO shoes.

The idea behind the slogan stems from our mission to make children's shoes more than just footwear – we want to inspire children to move, explore, and experience the world. With ZIDO, every step is part of a bigger adventure, and our interactive competitions directly support this vision.

At the same time, we want the experience of buying a pair of ZIDO shoes to be an experience in itself. From the unique packaging with a treasure map that can be colored in, to the small gifts, we strive to make the entire process fun, exciting, and memorable for both parents and children.

ZIDO places high demands on quality and comfort and ensures this by carefully selecting our materials and collaborating with experienced manufacturers who comply with strict quality and safety standards.

Each shoe undergoes extensive testing to ensure that it meets our requirements for durability, flexibility, and optimal fit – all with children's active lifestyles in mind. These tests are conducted at the factories even before the shoes are sent to Denmark, so we can ensure that every pair that reaches our customers meets ZIDO's standards.

If you receive a pair of shoes with a manufacturing defect, please do not hesitate to contact us. We are ready to help and ensure you have the best possible experience. You can easily do this by clicking here, or alternatively visit our complaints page by clicking here.

Yes, our shoes undergo extensive testing for both safety and durability. We ensure that all materials meet applicable standards and are free from harmful substances. Additionally, the shoes are tested for wear resistance, flexibility, and fit to ensure they can withstand children's active daily lives.

We regularly run competitions which you can enter by following the instructions we share on our website or social media. Keep an eye on our platforms for updates on new competitions and details on how to participate.

Prizes vary from competition to competition but can include anything from ZIDO gift cards, experiences for the whole family, or other fun and child-friendly gifts.

We want to make the shoe experience more fun for children and create a sense of excitement every time they open a ZIDO box. The small gift is an extra detail that makes the experience more unique and memorable.

Yes! We are constantly working on new designs and collections, so there is always something new to look forward to. We follow both functional needs and trends to offer the best shoes for children all year round.

We love to hear from our customers! You can share your feedback via our website under "Contact us" or by clicking here. Additionally, you can contact us on social media or send an email to info@zido.dk.

Your opinion helps us develop even better products.

Yes, we have both a blog and a newsletter! On our blog, we share tips on children's shoes, trends, and inspiration for families with children. Our newsletter provides updates on new products, exclusive offers, and upcoming giveaways – you can sign up on our website by clicking here.

We do NOT recommend washing ZIDO shoes in the washing machine, as this can damage the shoe.

Our shoes are not waterproof as a general rule, but we do have selected models that are specifically designed to be waterproof. This will be clearly stated in the product description.

You can measure your child's foot with a tape measure and compare the measurements with our size guide.
You can find our size guide here.

If the shoes don't fit, you can return them. We recommend reading our step-by-step guide, which you can find by clicking here.

Yes, it can be found here.

No, we do not offer exchanges as this would incur excessively high shipping and handling costs. Instead, we recommend that you return the unused shoes and place a new order for the desired size. This ensures a quicker and more efficient process for you as a customer. If you are unsure about the size, you can always use our size guide.

We aim to deliver your order within 1-3 business days. Once your package has been dispatched, you will receive an email with a tracking number, allowing you to easily follow the shipment and see its progress.

Yes, we ship via DAO and GLS, who cover all of Denmark.

Yes, we offer free shipping on purchases over 650 kroner. Please note that it may take longer to receive the item as the cheapest shipping option is selected.

You have a 14-day full right of return - however, we recommend that you read our return policy to avoid surprises. Once you have done this, you can navigate to this page and follow our step-by-step guide.

No, we do not offer exchanges, as this would result in excessive shipping and handling costs. Instead, we recommend that you return the unworn shoes and place a new order in the desired size. This way, we ensure a faster and more efficient process for you as a customer. If you are unsure about the size, you can always use our size guide.

We accept the most common payment methods, including Visa, Mastercard, Dankort, and other standard cards. Additionally, we also offer payment via MobilePay and Apple Pay for a quick and easy checkout experience.

Yes, all our prices include VAT. This means that the price you see on our website is the final price you pay - with no hidden fees or extra costs.

We often send discount codes to our customers who are part of ZIDO+, which is our free customer loyalty program. We are continuously working to expand the benefits of being a ZIDO+ member.

You can read more about ZIDO+ by clicking here. You can become a ZIDO+ member for free by clicking here.

Yes, we have sales and campaigns at selected times of the year. If you want to be among the first to be notified of exclusive offers and discounts, we recommend that you sign up for our customer loyalty program. Here you will get access to special benefits, news, and early information about upcoming campaigns.