Return

At ZIDO, we want you to be 100% satisfied with your purchase. If for any reason you wish to return an item, you have a 14-day full return policy from the day you receive your order.

Before returning an item, please note the following:

To ensure you receive the full refund amount, it is important that both shoes, packaging, and any accompanying gifts are returned in the same condition as they were received. Unfortunately, we cannot refund the full amount if:

  1. The shoes do not appear new: They must not be used, dirty, or show visible signs of wear.
  2. The shoe box and other packaging are damaged: These are part of the product and must be returned in the same condition. Please ensure it is securely packed.
  3. The accompanying gift is not returned: If your order included a gift, it must also be returned.
  4. The 14-day return period has been exceeded: We can only accept returns within this timeframe.
  5. The items have been exposed to smoke odor, perfume or similar: We cannot accept returns of items that have absorbed odors.
  6. The items do not match what we sent: We only accept returns of the original items sent to you.

We recommend that you read our return policy to avoid unexpected surprises when returning items. You can find it here.

How to return an item

  1. Pack the item securely: It is important that the item is returned in the same condition as you received it, in its original packaging. We do not assume responsibility for any damage to the product that occurs during shipping from you to our warehouse, as this is beyond our control.
  2. Choose a shipping solution: You are responsible for the return shipping costs. You can choose your preferred carrier (DAO, GLS, PostNord, etc.). It is very important that you clearly state your order number on the shipping label; otherwise, we cannot process your return.
  3. Send the package to our return address

Our return address is as follows:

Zido c/o Ackro

Smedeland 9

2600 Glostrup

 

  1. Keep your receipt: When returning your package, we recommend that you keep your receipt and tracking number so you can document the shipment.
  2. Refund: Once we have received and processed your return package, we will refund the amount to your original payment method within 5-10 business days.

Exchanges

We do not offer direct exchanges. If you wish for a different size or model, we recommend that you return the unwanted item and place a new order.

Complaints

If you have received a defective item, or if we have mistakenly sent you an incorrect item, please contact us as soon as possible. You can do this by clicking here, or by navigating to the "Contact Us" page.

  1. Send us an email at info@zido.dk with your order number, a description of the problem, and attach pictures of the product.
  2. We will assess the case and get back to you with a solution - either a refund, a new item, or other compensation.
  3. We cover the costs of return shipping if it is a complaint.

You can find more information about our return and complaint policy here: https://zido.dk/pages/returpolitik